Delivery

The buyer can choose between having the product delivered via courier or picking it up from the AlbAlb store.

Deliveries are made on Romanian territory by courier. The cost of the delivery service is 17 lei. The delivery is free for orders of over 350 lei. Free delivery is not granted when using a discount code for a purchase value over 350 lei that reduces the amount of the payment below 350 lei.

For deliveries outside Romania, please contact us at [email protected].

Goods in stock, that have been ordered on the website and confirmed during the week, from Tuesday to Friday, until 15:00 o’clock shall be delivered to the courier on the same day. Goods in stock, that have been ordered on the website and confirmed during the week, from Tuesday to Friday, after 16:00 o’clock will be delivered to the courier on the next business day, with the indication that the working days for AlbAlb deliveries are from Tuesday to Friday. Goods in stock that have been ordered on weekends or on Mondays will be delivered to the courier on Tuesday.

For goods that are no longer in stock and for which there is an option to place orders, a period of 10 business days shall be added from the date of order confirmation, before the goods can be delivered.

The delivery of goods by courier is considered to be a delivery period of up to 24 hours, unless otherwise agreed.

Returns

Purchased goods can be returned within 14 days. The return fee is borne by the buyer. Purchased goods must be returned in original packaging and original labels. Goods that have been used, worn or damaged will not be accepted for return.

Goods must be returned to AlbAlb at: 1 Lt. Av. Şerban Petrescu St., 1st district, 011891, Bucharest. We encourage you to notify us in advance of any return by email to [email protected] and to accompany the returned goods with the refund form

For returned goods complying with the return terms, the value of the goods and, if applicable, the cost of delivery, if made by one of the delivery methods on the albalb.com website, but not the cost of return, will be reimbursed to the buyer within 14 days after receipt of the product. Sums will be reimbursed using the same payment method as the original purchase, unless otherwise specified.

The online payment processor will have no obligation to bear any of the expenses related to your return and refund claim and will not respond in any way to you.

For any information regarding the return of your products, please contact us at [email protected].